Government works?

As part of my work study job, I have occasion to call a local Social Security office. Often I have a very simple question, like yesterday when I simply wished to determine which worker was handling a file, so I could leave a message directly on his/her message machine. An attendant could have answered the question in thirty seconds, but if this particular office has its way, you will get so frustrated, you will never ever track down your claim. Let me explain.

If you wish to get in touch with your local office, the first thing you will have to do is get their phone number, which is neither in the phone book or on the Social Security website (only the address can be found in those places.) If you want the number, you need to call the national 1-800 number and you should expect to wait at least 7 minutes to speak with a representative and give lots of information. After you get the phone number, you can call the local office. I have learned from experience that if I simply act as if I have a rotary phone, I will most quickly be routed to "the attendant." If you follow their prompts for non-rotary phones, you will have to work your way through several levels of menus before you end up in the same place. Now, do not be fooled into thinking I have found a short-cut. I will still have to listen to a long recording telling me I can find all the information I need either on the website or the 1-800 number (which I have already discovered cannot help me.)

At this point I think it is only a matter of waiting in line for the next attendant, as the digital voice has told me. After several minutes, I hear a clicking sound and the line rings only to be interrupted by the message "mailbox 123 is full, your call will be forwarded to the attendant." I thought that is where my call was already going. When did I say I wanted to leave a message? Anyway, I am on my way now, and getting through that obstacle must mean I am close to speaking with a person now. But wait, after several more minutes of waiting, I receive another message: "thank you for calling Social Security. Have a nice day!" Disconnected. Hum. Try again. Same loop. Try a third time. Same loop. I guess if I want this question answered, I am either going to have to go down to the office or write a letter (and getting mail answered from Social Security is a whole other post).

I understand why our homeless disabled clients need us.